AI Agents and Chatbots for Business
AI assistants can answer common questions, draft responses and complete routine tasks around the clock, but only if they are grounded in accurate information and designed with clear limits. Pansoft Technologies builds AI agents and chatbots that use your own approved content, connect to your systems where appropriate and hand over to people when a request needs human judgement.
Our services
Website and customer service chatbots
Answer enquiries using your knowledge base, with escalation to your team.
Internal knowledge assistants
Help staff find policies, procedures and technical documentation quickly.
AI agents for business tasks
Assistants that can look up records, create tickets or draft documents within defined permissions.
Microsoft Teams and Copilot integration
Bring assistants into the tools your staff already use.
Retrieval-augmented generation (RAG)
Ground responses in your documents to improve accuracy and traceability.
Governance and evaluation
Testing, guardrails, logging and review to keep responses accurate and safe.
Benefits
- Faster responses to common questions
- Consistent answers drawn from approved content
- Staff time freed for complex work
- Clear escalation paths to people
- Privacy and security controls built in
Our process
- Discover: We learn how the work happens today, the systems involved and what success looks like.
- Design: We propose the simplest workable solution, platform and security approach, with an estimate.
- Build and test: We build in stages, test with real scenarios and refine with your team.
- Launch and train: We deploy, document and train the people who use and own the workflows.
- Support and improve: We monitor, fix and extend the automation as your needs change.
Frequently asked questions
Will the chatbot make things up?
Any AI model can produce incorrect answers. We reduce this risk by grounding responses in your content, restricting scope, testing thoroughly and making escalation to a person easy.
Where is our data processed?
That depends on the AI service chosen. We explain the options, including providers with Australian data residency, and help you meet your privacy obligations.
Can the agent take actions in our systems?
Yes, within permissions you approve, such as creating a support ticket or looking up an order. Higher-risk actions can require human confirmation.
Do we need a lot of data to start?
No. Many assistants start with existing FAQs, policies and documentation.
Explore all of our business automation services.
Talk to Pansoft about automation
Tell us which processes are slowing your team down. We will discuss options and next steps with no obligation.
Contact us or call (07) 5230 2004